Cancellation Policy

This time is reserved especially for you.  All group classes and privately booked appointments reserve both your and the instructor's time.  For this reason, we require 24 hours notice of cancellation for booked appointments in order to avoid being charged for the session.  If there is a special circumstance that occurs please discuss with the owner. These will be assessed on a case by case basis and if it isn’t a regular occurrence. Please double-check your appointments when you are in the studio or online to be sure they are correct. Ask your instructor if you have any questions or concerns.

Clients will be charged for missed sessions if 24 hours notice is not given. Please contact the studio 24 hours prior to your scheduled appointment to avoid being billed for missed sessions. All class cards and packs have a 6 month expiry unless otherwise noted. Unused sessions on monthly packs do not carry forward. $18 single class charge for late notice or no show on unlimited packs. Private lessons are scheduled by appointment and our 24 hour cancelation policy applies. If you late cancel or do not attend you will be charged a single session rate of $75 to your credit card on file.  




Please arrive on time...

Being late for class puts you at risk and disrupts the class. Emergencies do arise and we appreciate your dedication to attend class. Please do your best to arrive on time so you can participate in the warm-up phase of class (an important foundation of STOTT PILATES) and to help maintain the focus of all participants in the class.


Privacy Policy

The Core Connection - Pilates Studio respects your privacy and pledges to maintain the confidentiality of your personal information. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

The Core Connection - Pilates Studio will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.




 

Refund Policy

Terms and Conditions

Doctor’s note required if withdrawing for a medical reason. There will be a $20 administration charge for any package changes. Classes that were attended or that have occurred prior to notification will be deducted from the returned amount. A single class rate will be used to account for classes attended prior to notification. Returns are for account credit only or to be transferred to another client.


Returns of products are only valid for products that have not been opened, used or damaged.

No refunds on discounted merchandise. All sales final.

Unless otherwise noted, all packs have a 6 month expiry.

Returns are for account credit only.

Contract Terms & Conditions
All services purchased from The Core Connection-Pilates Studio must be preceded by the applicant acknowledging, by way of completing a registration and waiver form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release The Core Connection- Pilates Studio, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.


Registration & Purchase
To register or purchase from The Core Connection - Pilates Studio online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.



$20 charge for NSF cheques, dormant account reactivation or to make a package change.

Prices, schedule & policies are subject to change without notice.

Prices are in Canadian dollars.

We require a doctor's note for all pregnant and post-natal clients. We may request a doctor's note for other clients.

We reserve the right to cancel a class if there is insufficient enrollment. We will contact you to make alternate arrangements if this occurs.

Priority is given to clients who have reserved a class. We can not guarantee a spot if you haven’t reserved. If a class is full, you have the option to be put on a wait list.

We require a minimum of 24 hours notice to cancel a reservation for all sessions. If you do not show up or late cancel (less than 24 hours) we charge your pack as if you attended. Single class charge for group classes and single private lesson fee will be charged to your credit card if you do not have an active pack.

All participants must complete a waiver. Participants under 18 years must have parent or guardian’s signature on waiver.

Copyright © 2005-2017 The Core Connection - Pilates Studio, all rights reserved.
STOTT PILATES photography © Merrithew Corporation.    ® Trademark(S) or registered trademark(s) of Merrithew Corporation, used under license.
®* Trademark and registered trademark of D.W. Fitness, LLC, used under license.