Studio Policies

 

Contract Terms & Conditions
All services purchased from The Core Connection-Pilates Studio must be preceded by the applicant acknowledging, by way of completing a registration and waiver form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release The Core Connection- Pilates Studio, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.


Registration & Purchase
To register or purchase from The Core Connection - Pilates Studio online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.



$20 charge for NSF cheques, dormant account reactivation or to make a package change.

Prices, schedule & policies are subject to change without notice.

Prices are in Canadian dollars.

We require a doctor's note for all pregnant and post-natal clients. We may request a doctor's note for other clients.

We reserve the right to cancel a class if there is insufficient enrollment. We will contact you to make alternate arrangements if this occurs.

Priority is given to clients who have reserved a class. We can not guarantee a spot if you haven’t reserved. If a class is full, you have the option to be put on a wait list.

We require a minimum of 24 hours notice to cancel a reservation for all sessions. If you do not show up or late cancel (less than 24 hours) we charge your pack as if you attended. Single class charge for group classes and single private lesson fee will be charged to your credit card if you do not have an active pack.

All participants must complete a waiver. Participants under 18 years must have parent or guardian’s signature on waiver.

Please arrive on time...

Being late for class puts you at risk and disrupts the class. Emergencies do arise and we appreciate your dedication to attend class. Please do your best to arrive on time so you can participate in the warm-up phase of class (an important foundation of STOTT PILATES) and to help maintain the focus of the other participants in the class.


Cancellation Policy:


We require at least 24 hours notice of cancellation for booked appointments and class reservations. Your pack will be charged for missed sessions if at least 24 hours notice is not given. $18 + tax single group class charge to your saved credit card for late notice or no show on any unlimited package. $75 + tax single session private lesson charge for no show or late cancel for missed or late canceled private sessions.


All packages have a 6 month expiry unless otherwise noted. $20 admin charge to make a package change, the single class rate will be used for any adjustments. Any amount left over will be for studio credit. Written notice is required to put packages on hold. This must be done prior to the hold. There are no refunds or returns for packages.


Refunds for unopened, unused and undamaged merchandise are for studio credit only, receipt is required. Discounted items are final sale.

Privacy Policy

The Core Connection - Pilates Studio respects your privacy and pledges to maintain the confidentiality of your personal information. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

The Core Connection - Pilates Studio will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

Copyright © 2018 The Core Connection - Pilates Studio, all rights reserved.
STOTT PILATES photography © Merrithew Corporation. ® Trademark(S) or registered trademark(s) of Merrithew Corporation, used under license.

*Photography courtesy www.michelleaustin.ca      

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