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FAQs
Welcome to our pilates studio! We are glad to have you as a client.
Email us if you need help or a recommendation.
I'm new to pilates what is the best place to start?
We offer a beginner group series option or private lessons to get started.
How do I create an account?
Use this link to create an account to use our booking software.
Once you have created an account you can then purchase, reserve and cancel your classes online or with the Mindbody app.
If you need help please email us for assistance.
I have done pilates on the large equipment before with another teacher or in another city (reformer, cadillac, stability chair, barrels). What class should I select?
We have many classes on our drop in group class schedule and a select times open for private lessons.
Feel free to contact us via email or call our landline to help you select the best classes.
If you are familiar with your personal set up for basic exercises like footwork, feet in straps, long/short box, standing and back rowing feel free to select a group class.
How do I book a group class?
You can go to our website and then to today’s schedule to reserve a class.
You can use the Mindbody app
You can bookmark the app on your browser and go directly to our group schedule
What is the cancelation policy?
We follow a 24 hour cancellation policy regardless of reason. All cancelations must be done online with the app or on the browser.
How do I cancel online?
On the app:
Log in
Click on your profile picture in the bottom right and you will see your schedule pop up.
There should be a cancel button for each class you have booked. You may need to click on the class/appointment title before the cancel button appears.
Select cancel to complete this task and you will be removed from the class.
On the computer:
Log in
Go to "my info"
Go to "my schedule",
Beside each class you have booked is a cancel button.
Click that button to cancel and you will be removed from the class.
How do waitlists work?
Waitlists on the app:
Select your profile pic on the bottom right
Tap the name of the class you are waitlisted for
Select the cancel button to remove yourself, select “leave waitlist”
Waitlists on a computer: log in, go to "my info", "my schedule”, top right is the waitlist menu. Select that, beside each class you are waitlisted for you can cancel.
When you are waitlisted it means you want a spot in the class, you will check your messages to see if you have been added. There are others on the list after you, if you do not attend it prevents someone else that wanted the spot from attending. Remove yourself anytime, even the same day without penalty from the waitlist.
If you are on the waitlist and then are added to the class, our usual cancellation policy applies if you are a no show or late cancel.
Please remove yourself with the software when you decide you no longer want the spot. You can be added anytime since it depends on when someone in the class takes themselves out. You'll be automatically added to the class when someone cancels.
I have a Get Out of Late Notice FREE pass - how does that work?
To use your Get out of Late Notice FREE pass:
1) Please cancel online with the software or the app as usual even though it is late.
Then email Corinne to tell her that you want to use your GOLN free pass and what date and class it is for.
2) Corinne will then reassign your late canceled visit to this pass.
Your late canceled visit will then be available to use for another booking.
Is the monthly membership and private lesson plan a monthly charge?
Yes, our group class membership and the private lesson plans are both billed each month. Unused sessions do not roll forward to the next month. Please read your contract for the details or reach out if you need help.
Where is the membership cancel form and membership freeze form?
These are both located at the bottom of your contract.
For your connivence you can find these forms here:
Cancel membership group (minimum 30 days prior to your next payment date)
https://forms.gle/76fFagYCNCnvafuK6
Freeze membership form